Rental Terms & Conditions

Rental Period

When you book a dress for your event date, your dress will be dispatched so it arrives 1–2 days before your event. You must return the dress by posting it back the next day after your event, by handing it over the counter at a NZ Post official shop, in the prepaid bag supplied with the dress. Please return all cards and packaging with the rental, or arrange a local drop-off by the same deadline.

Late Returns

Late returns will incur a fee of $25 NZD per day. Please ensure your dress is posted back promptly to avoid additional charges.

Damage Waiver

A damage waiver is an optional cover and covers normal wear and tear, specialist cleaning, minor marks or scuffs, and zip damage. However, if a dress is returned with major staining, irreparable damage, or is otherwise unwearable, you will be liable for the full replacement cost at the garment's recommended retail price (RRP).

Any damage to our items WITHOUT our dress protection damage waiver, will be charged the cost to repair the minor damage OR the full RRP for the dress if the dress is deemed not rentable due to excessive staining and/or damage.

Cleaning

Please do not clean, wash, or dry clean the dress before returning it. Send it back as-is — we take care of all cleaning. Attempting to clean the dress yourself may result in damage charges.

Cancellations & Changes

Please contact us as soon as possible if you need to cancel or change your booking. If the booking is cancelled within 48 hours of your event date or the garment has already been posted there will be no refund amount to you. If you cancel your order before the 48 hour time frame you will receive a credit note for a future booking with A La Mode less a $15 admin fee. Cancellation terms will be communicated at time of booking.

Refunds & Returns

As A La Mode Dress Rentals operates a rental service, we do not offer refunds for change of mind once a booking has been confirmed. All rental fees are non-refundable once the dress has been dispatched.

If your dress arrives damaged, faulty, or significantly different from what was described, please contact us immediately with photos and we will work to resolve the issue, which may include a partial or full refund at our discretion.

Refunds will not be issued for fit or style preferences — we encourage you to check sizing guides carefully before booking. If you have any questions about sizing or style, please reach out to us before confirming your rental.

All returns must be made in accordance with our rental return policy outlined above. Items not returned within the agreed timeframe will incur late fees as described.